L’expérience client est la manière dont les clients perçoivent les interactions qu’ils ont avec votre entreprise. Pour qu’une stratégie soit efficace, elle doit se concentrer sur une expérience client agréable, utile et sans effort.
Auteur
Flora Frichou
Global Content Marketing Manager
When she's not writing, Flora likes to think of herself as a professional online shopper. She loves a bargain and could spend hours comparing and researching products online. That's one of the reasons why Flora believes in Trustpilot's mission to make the world a better place, one review at a time. If you would like to learn more about Flora, you can find her on LinkedIn, or read more from her on the blog.
