How to ace the online customer experience
In today’s digital environment, how can eCommerce owners stand out from the competition in order to sell their products online?
Amazon is every eCommerce company’s biggest competitor. Their customer-centric approach is part of the company's immense success — but what do you do if you lack Amazon's resources and scale?
This guide explores 5 key areas where Amazon excels at driving the best customer experience: across search functionality, personalisation of product recommendations, customer ratings and reviews, retail automation and the post-purchase experience.
Industry experts across each of these areas will reveal their most trusted strategies to help retailers achieve this success.
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